IT Help Desk Photo

What’s the Difference Between IT-Help Desk and Service Desk?

Perhaps the all-time frequently debated question in the IT industry is… Are there differences between Help Desk (call center) and Service Desk? Our answer is “yes”. However, for many business people, these differences between IT-help desk support services and service desk can be confusing. This occurs as they will often use the terms interchangeably to represent the same idea. But, …