cheap-tech

Top 5 Reasons To Avoid Cheap Managed Services

IT management services are expected to deliver improved efficiency to businesses and should therefore not have its importance overlooked. Such efficiency means fast delivery of service by identifying and tackling the issue at the moment and getting systems up and running smoothly again. For such to take place, it’s necessary to ensure an experienced IT support team that can be …

IT Help Desk Photo

What’s the Difference Between IT-Help Desk and Service Desk?

Perhaps the all-time frequently debated question in the IT industry is… Are there differences between Help Desk (call center) and Service Desk? Our answer is “yes”. However, for many business people, these differences between IT-help desk support services and service desk can be confusing. This occurs as they will often use the terms interchangeably to represent the same idea. But, …