Customer Reviews

Hear what our satisfied clients have to say

Braintek
4.8
Based on 57 reviews
Jacob Dilts
Jacob Dilts
19:39 25 Nov 20
Giving a great review today because the service member that I spoke with gave me great information and didn't sugarcoat anything thanks again guys
Dhugal Hanton
Dhugal Hanton
13:30 04 Aug 20
Extremely poor customer service. I was greeted professional and that is where it ended. I was looking for this company to assist with setting up a network. The lady on the phone just kept snapping at me that they require a monthly contract. I have set up many offices and a monthly contract was never required to run and troubleshoot cabling. When I asked what they would be providing on a monthly basis since our company has an internal IT department, she just kept on saying they require a monthly contract. I would not recommend, they are clearly not interested in providing solutions to customers.
Joan Haworth
Joan Haworth
15:41 25 Mar 20
Thanks from all our staff to the quick response in getting everybody working safely from home during this crisis. Braintek has a great group of individuals, I highly recommend them for your IT services
Scott Guillory
Scott Guillory
03:32 08 Nov 19
Good customer service, knowledgeable staff. Worked with the team in Spring on a turnaround project, and they were very helpful in the process.
jack pieniazek
jack pieniazek
21:28 22 Apr 19
Great service!
David Dunn
David Dunn
18:57 17 Dec 18
Absolutely the best in the business. Wholeheartedly recommend!
Baby G's
Baby G's
19:46 25 Oct 18
Hannah Woody
Hannah Woody
16:46 19 Oct 18
stephen naleway
stephen naleway
17:42 18 Sep 18
Been using Braintek for a few years now and they are great. Quick to respond, and always quick to fix the problem. Great people and i highly recommend them.
Ryan D
Ryan D
16:16 14 Sep 18
Patrick Scott
Patrick Scott
16:07 14 Sep 18
We've been using Braintek since May 2018 for our business computer needs. We are happy with the service and it takes a huge burden off of our staff. The help desk is very responsive and handles everything in a timely manner. The on-site techs are professional and knowledgeable. I would recommend Braintek to any small business that is looking for help with IT needs.
Susan Semmes
Susan Semmes
16:03 14 Sep 18
Shane Anderson
Shane Anderson
15:54 14 Sep 18
I've never had the pleasure of working with an IT support group more responsive and knowledgeable than the Braintek team. These guys are the best. Very polite and respectful, and with the expertise to manage the IT needs of a large, global corporation such as ours.
Quentin & Heather V
Quentin & Heather V
15:53 14 Sep 18
Sunny Patel
Sunny Patel
15:09 12 Sep 18
We've been in business with Braintek for a little more than 6 years now - that in itself says a lot. Quite satisfied with the customer service, and their technicians are very knowledgeable. Overall, they've successfully fulfilled our IT needs at one fixed monthly rate. Looking forward to doing business with them for a very long time.
Dr. Shantelle H
Dr. Shantelle H
02:48 12 Sep 18
Great customer support!
Samantha Gomez
Samantha Gomez
19:01 11 Sep 18
Richard Jordan
Richard Jordan
17:49 11 Sep 18
Andela Rummel
Andela Rummel
17:36 11 Sep 18
We have been using Braintek for a few years now and they always fix my server, printer, computer, laptop, program, phone/email issues. Brian,Jesse and Layla have been great.
Lourdes Adame
Lourdes Adame
13:17 06 Sep 18
bflycaster
bflycaster
14:14 05 Sep 18
Knowledgeable staff and always courteous. In 99% of calls made, Braintek has been able to address and repair issues I've experienced. I would highly recommend.
Nicholas HUghes
Nicholas HUghes
17:42 29 Aug 18
Braintek is simply the best IT support out there. Have been using them for 10+ years & they have never let us down.
Michael Degelia
Michael Degelia
14:50 29 Aug 18
They speak the language! My focus is on our business and the many other challenges of the day. I don't have the extra time or desire to become proficient in the latest software or hardware technology much less troubleshoot them. When I need to engage any IT-related issue I leave the expertise and best practices to Braintek. They have been in the industry long enough to know the right answers when you ask the questions. They have always known what to do and I trust them with our IT assets. Any of our far flung employees can engage them when needed and I still feel in control of costs and information. They are the best around and have been that way for some time.
Studio 0056
Studio 0056
14:39 29 Aug 18
Been using Braintek for 3+ years and I love them. Always get the job done, very communicative, friendly, and know how to get the job done! I recommend everyone to use Braintek! Thank you Braintek!
Nikki
Nikki
14:34 29 Aug 18
Braintek's customer service is outstanding!
Nathan Burke
Nathan Burke
14:31 28 Aug 18
Great guy always prompt and know what they are doing been using them for all my office needs
jennifer adams-burkett
jennifer adams-burkett
14:31 28 Aug 18
MRS Briskman
MRS Briskman
14:35 24 Aug 18
This company is a great resource for ANY company big or small!! Thanks for always having our back here at PMEC, Inc.!!
Jamie naleway
Jamie naleway
19:10 21 Aug 18
We have been using Braintek for several years now and they do an exceptional job! Everyone is very helpful and knowledgable, I highly recommend them. Best IT company around!
CHRISTY ARIE
CHRISTY ARIE
18:23 19 Aug 18
Dottie Linkugel
Dottie Linkugel
12:58 18 Aug 18
Fred Duncan
Fred Duncan
20:25 17 Aug 18
Braintek provided excellent service with a very difficult issue I have been trying to resolve for some via a different IT company. The Techs at Braintek are very knowledgeable and eager to take time to investigate and come up with a plan to correct the problem. Braintek took the many steps to merge my all my devices so each would update and share information. It was also appreciated that the Techs did not make me feel silly or stupid as I was trying to understand the issue. They all are very polite and professional, and if I was told that there would be a return call at a specific time, that phone call would come! Jesse was very thorough and patient - wonderful to work with. This is how you keep customers, and keep them happy! Keep up the good work!Fred
greg haston
greg haston
14:48 17 Aug 18
Anytime I’ve had a tech issue, Braintek has assisted me quickly, efficiently, and appropriately.
Dayan Ungefug
Dayan Ungefug
13:55 14 Aug 18
Fantastic experience every time - the whole staff is very knowledgeable and pleasant to work with!!
Connie Long
Connie Long
22:35 13 Aug 18
Braintek has been taking care of our IT needs since 2014. They have assisted us through several transitions and office relocations. They have always presented us with options to suit our needs. Their team members are always professional and happy to help!
David O'Brien
David O'Brien
16:31 13 Aug 18
dustin hicks
dustin hicks
14:29 13 Aug 18
Very knowledgeable and patient. Highly recommended.
tommytomtom17
tommytomtom17
18:46 10 Aug 18
Best support out there!
Bren
Bren
13:42 10 Aug 18
They do a really good job of helping us out. Getting back to us is a little delayed but imagine they are busy.
Anahi Chavez
Anahi Chavez
16:12 06 Aug 18
Brooke Simmons
Brooke Simmons
14:20 06 Aug 18
Great customer service and very thorough.
MacFab Chibuzor
MacFab Chibuzor
00:49 03 Aug 18
Jessy at Braintek is amazing. He is very professional and knows what he is doing. He went out of his way to help me not only to resolve the problem I had with my laptop but gave me some valuable suggestions that helped me a lot. Thanks a lot Jessy! You are the best!
B gumm
B gumm
15:59 02 Aug 18
They don't treat me like the tech idiot I am! Always patient and they work really hard to solve problems. As a small business, we can't afford downtime, and they can get us up and running quickly. TOP NOTCH and friendly.
Christina Friesen
Christina Friesen
15:53 02 Aug 18
Great service
Kathy Rifaat
Kathy Rifaat
21:02 25 Jun 18
Braintek provides quick response to tech support calls which is very helpful in keeping me on track and reducing downtime. The staff is always friendly, patient, and happy to answer my questions and resolve any tech issues. Thank you for your excellent customer service Braintek!
Pam Shetsky
Pam Shetsky
14:26 21 Jun 18
Our company has been using Braintek for a number of years. The level of service is absolutely outstanding! Theodore visits our office on a regular basis and he always goes above and beyond making sure everything is just the way we need it. HIghly recommend Braintek for your IT Services!!!!
Russell Desilets
Russell Desilets
04:22 18 Apr 18
Outstanding service. I especially like their all inclusive service contracts that cover all your maintenance. I call all the time and they treat me good every time. I know I can be annoying. Braintek rocks!!!!!?
Dennis Wallace
Dennis Wallace
23:41 20 Feb 18
Juliette Parker
Juliette Parker
18:37 19 Dec 17
mahmood mujaddidi
mahmood mujaddidi
14:54 10 Nov 17
Maged Ibrahem
Maged Ibrahem
20:12 19 Aug 16
Michael Pryor
Michael Pryor
12:55 21 Jan 16
Called the help desk to get a printer installed. I had the pleasure, once again, of having Dennis Wallace help me get this task completed. Dennis is a very likeable gut, with a great personality. A real asset for Braintek. Keep up the good work, Dennis!!
amanda hawkins
amanda hawkins
21:09 07 Oct 15
I love BrainTek.Thank you guys for all that you do!
Bruce Jansen
Bruce Jansen
13:59 08 May 15
Braintek has been providing us with monthly computer service since 2005. During that time we have increased the number of computer users ten-fold and have added three servers to our in-house VPN and intranet network. Braintek has recommended, installed and maintained our equipment in a manner that has allowed us to enjoy better than 99% up-time. If you are seeking a company to specify, install and support your computer resources, I recommend that you seriously consider the services of Braintek Computer Services.
Dee Riggins
Dee Riggins
13:26 08 May 15
Rita Schumacher
Rita Schumacher
16:06 07 May 15
Action Communication Technology has contracted Braintek for all of our computer needs since 2004 . Greg set up our Server and Intranet-work. When our old server crashed, Greg and Russell helped us buy a new Dell Server and transfer all of our files over. They are very knowledgeable and efficient. I highly recommend them.
Vanessa Hagler
Vanessa Hagler
13:14 04 May 15
Fantastic customer service! Resolves any issues we may have with our IT.

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