Co-Managed IT Services When You Need a Partner and Not Another Vendor
Small businesses are finding themselves in a precarious situation. Perhaps you're one of them. You’re large enough to need a fully-staffed IT department but just can’t justify the significant overhead required in IT tools and personnel – particularly for the IT specialists with the skills and tools that are only needed part-time. Am I right?
If so, chances are your IT manager or department is underfunded, underutilized and struggling to keep up. And while they’re working hard to deliver the best IT services they possibly can, even the most competent IT person cannot do it all, know it all or handle the tsunami of tasks, details and projects being asked of them. That’s where we can help. We call this service “co-managed IT,” or "CoMITS."
At the core of any good Managed Services is the relationship between the customer and service provider. Traditional MSP agreements provide the services without “sharing” or co-managing. As with any Managed Services agreement, Braintek uses monitoring tools for proactive and responsive analysis, inventories, management and maintenance. And we make those tools available to our CoMITS partners, along with all alerts and appropriate support.
- We Share:
- Our monitoring tools
- Our Ticketing System
- Our Documentation
- Flexible Agreements
- No Long-term Commitments
- Network Infrastructure
- Cloud Resources / Office 365
- SQL Server
- Network Security
- Mobile Devices
- You Can Count on Us
- Not only are these items monitored, they're documented.
- And we can customize the agreement to your needs.
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Been using Braintek for a few years now and they are great. Quick to respond, and always quick to fix the problem. Great people and i highly recommend them. -- Stephen N.
Responsive and Knowledgeable.
I've never had the pleasure of working with an IT support group more responsive and knowledgeable than Braintek. -- Shane A.