Unlimited Help Desk
Easily Connect with Expert IT Support Staff
Why Unlimited Help Desk Services Are Important For Your Business
Excellence in Help Desk Services – It Matters
- Computer and software consultations
- Trained personnel with extensive technical knowledge
- Single point of contact (SPOC) for IT network issues
- Tracking protocol for all incoming issues
- Problem escalation protocols
- Proven problem resolution track record
At Braintek, our help desk staff have specific areas of expertise. Examples of these areas include:
- Access management. Our help desk personnel act as keepers of user accounts and tools needed for password resets. This ensures a quick response when an employee locks himself out of his account or has password or other end user account issues.
- Problem management. We have developed a proven system for gathering information during an incident. This helps identify problem areas and spot the root cause of any recurring incidents by capturing the details in a knowledge base.
- Knowledge database management. We keep a knowledge database for each client that improves operational efficiency by reducing time that would otherwise be used rediscovering previous issues or trouble incidents.
…and the best thing about it?
With Braintek, you have unlimited access to our friendly, expert help desk service all included in your flat monthly fee. This means that whether you use our help desk expertise one time or 100 times or more in a given month, your fee stays the same.
A friendly, highly experienced Braintek Brain sits just a phone call away at our help desk. And with unlimited access, you’ll never again feel helpless when it comes to your IT questions and concerns.
Support ServicesAvailable from Braintek
- Main Service Page
- Cloud Backup for Business
- Computer Network Setup
- Computer Repair
- Computer Troubleshooting
- Disaster Recovery
- Data Recovery Services
- Emergency IT Support
- Flat Rate IT Support
- Help Desk
- Houston IT Support
- IT Consulting Houston
- Internet Services
- Laptop Repair
- Private Cloud
- Remote IT Support
- Scheduled Onsite Support
- Server Optimization
- Server Support and Monitoring
- VoIP Services
- VPN Solutions
- Wireless Network Installation