IT Help Desk Photo

What’s the Difference Between IT-Help Desk and Service Desk?

Perhaps the all-time frequently debated question in the IT industry is… Are there differences between Help Desk (call center) and Service Desk? Our answer is “yes”. However, for many business people, these differences between IT-help desk support services and service desk can be confusing. This occurs as they will often use the terms interchangeably to represent the same idea. But, …

help-desk-support

5 Benefits of Supplemental Helpdesk-Only Support Services

Simplify IT Management with Professional Help Desk Support Nothing frustrates an employee more than slow technical support when experiencing a computer issue. On top of that, the person’s productivity slams to a halt while he waits for help. Now you have an unhappy team member and you’re losing money. Even organizations with a full-time IT administrator will end up wasting …