IT Help Desk Photo

What’s the Difference Between IT-Help Desk and Service Desk?

Perhaps the all-time frequently debated question in the IT industry is… Are there differences between Help Desk (call center) and Service Desk? Our answer is “yes”. However, for many business people, these differences between IT-help desk support services and service desk can be confusing. This occurs as they will often use the terms interchangeably to represent the same idea. But, …

Protecting Your Business Information from Hackers

Digital theft is a reality that several business owners ignore to their detriment. With a simple system, even novice hackers can steal your personal information, credit card details, and other valuable data. Digital identity has characteristics much like human characteristics. If not properly secured such information as your username, password, online search history, date of birth, social security number can …

Your Data Recovery Expectations vs. IT Service Reality

Business owners always fear the compromise of their data. However, when data is truly lost, panic and desperation can soon set in. These are the times when business owners try to take steps towards data recovery, but unfortunately, some steps could cause irrevocable damage to their hard drive storage. If you have limited knowledge of how storage devices work, it’s …

The Next Big Thing in IT Disaster Recovery

Is your business in an area of the U.S., like southeast Texas or Louisiana, where flooding and hurricanes are prevalent? Or perhaps your company’s location is where winter blizzards wreak havoc and threaten the maintaining of your business data? During any case, your business could certainly use IT disaster recovery.  In fact, this form of technology continues to advance; and …