Great IT Support = Peace of Mind & Peace on Earth

Braintek Staff Uncategorized

A computer network failure can cost your business a lot of money, especially if you fail to resolve the problem quickly, or if you have inadequate IT support. Unfortunately, most small and mid-sized companies lack the resources to hire an in-hour IT team to deal with computer problems as soon as they occur. This is where a managed IT support company, like Houston’s Braintek, LLC, comes in handy. With great professional support, you have great peace of mind regarding maintaining your business. And with great peace of mind, there is peace on earth! The following discusses 3 key attributes every business should consider when looking for a great IT service company.

Data Security Expertise

Thanks to illicit services such as malware-as-a-service, cybercrime-as-a-service and fraud-as-a-service, virtually anyone today can launch a cyberattack. As a result, incidents of cybercrime are escalating at an unprecedented rate. In fact, the global cost of data breaches will increase nearly four times from 2015 to 2019 to reach $2.1 trillion, according to Juniper Research. It is important to note that all businesses, both big and small, are at risk of cyber-attack. For instance, a 2016 study from Symantec Corporation found that nearly 45% of cyber-attacks target small businesses. Unfortunately, data from the US bureau of labor statistics shows that there is a shortage of security experts in America. For this reason, you should choose a company with the relevant data security expertise every business needs.

Certifications, Experience and On-going Training

Most technology vendors, including Cisco and Microsoft, offer certification programs to companies and individual technicians who service their products. For this reason, you should choose a company with the relevant certifications and experience, depending on your business’s IT systems and requirements. For instance, if want to migrate your business to Office 365, you should choose an IT support company like Braintek, with the relevant Microsoft certifications including Small and Midmarket Cloud Solutions. Additionally, it’s also best to consider a company’s competency status to ensure they’re able to offer you all the support you need to accomplish the migration successfully. Moreover, information technology products are constantly evolving. Because of this, IT service companies should invest in ongoing staff training to ensure its employees stay up to date on the latest information and tech industry trends.

Service Level Agreements

Most good IT support companies include service level agreements (SLAs) in their contracts with clients. SLAs are particularly important because they would compel your IT service partner to address any potential issue you may have in a timely manner to avoid incurring a penalty. Furthermore, SLAs help you fully understand which level of support you’re investing in.

Great companies will also provide monthly updates and status reports concerning your database systems, depending on your level of support. However, these on-going updates and reports not only keep you informed about how well your network systems are working, but also provide automatic system updates and regular maintenance cleanings to ensure system functionality.

Choosing Expert Support

The key considerations when choosing an IT support service partner include service level agreements, data security expertise and certifications, experience, and on-going support. All these qualities, and more, can be found with Braintek. See how we can serve your Houston business with quality support, security, and true peace of mind. Call us for more information at 281-367-8253.