Providing Houston Area Small Businesses With Trusted IT Support Services Since 2002
- We specialize in helping small businesses and know your unique challenges
- Our average response rate for remote phone support is under 5 minutes
- We can secure your network from constant cyber threats
- We INCLUDE on-site computer setups and projects like server migrations and cloud setups at NO additional cost
- We only employ local Houston based technicians
- We schedule regular on-site visits to your office to ensure your network is in tip top shape
- We serve over 90 small businesses
Are You Looking For...
a highly-responsive, local IT company that specializes in support and solving computer issues for your small business with better efficiency?
Fast Response Time with Live Phone Support
Our support technicians are standing by ready to help you solve whatever computer issues you need assistance with.
The Braintek Staff
We have over 100 positive reviews with an average rating of 4.9 on Google!
If there was any one way that proved how well a company performs for its clients, it's the number of raving fans a company has.
Predictable, Fixed Monthly Cost based on your company size
As your company grows we grow along with you, providing additional time and resources that you'll need to be successful.
No Hourly Fees
IT Support Houston Service Package
Gone are the days of being on a never-ending cycle, worrying about how much your monthly IT support services will be. Braintek is here to make budgeting IT services easier with our Flat Rate Monthly IT Support Plan where you pay one rate each month for technical support! Our services in Houston solve any problems that may come up without worry because it’s all covered and included in this plan, including onsite visits, remote support, and projects. We become your in house IT support team and IT services company so you can focus on running your business. We focus on managing our Houston, TX IT services customers so you can focus on managing your customers.
IT Services with a Flat-fee Service Agreement
Cybersecurity Managed Services
Support Company System Monitoring
We are your IT support services provider in Houston, TX and our systems, onsite and cloud network monitoring, and services delivered will ensure that you don't have to worry about your data or any of the technical aspects of your IT network and services. We keep a close eye on your IT environment and technology. When emergencies arise, we're always there with the technical expertise and a team standing by - assuring IT service management and ongoing support for your customer and your business growth! Managed IT services is the key to meeting your business objectives. Braintek is among the top Houston companies for customer satisfaction and quick response. Get in touch today!
Backup & Recovery Service Provider
To prevent data loss, it’s imperative that you have a comprehensive cloud services business data backup and disaster recovery plan in place as part of your managed services. We are the IT services company that will help you keep your cloud business data safe and secure for easy retrieval and system maintenance and management. These backup and recovery solutions are included in our flat monthly fee support services packages to help you stay focused on your business strategy and to meet your business objectives. Managed IT services will effectively facilitate the necessary steps to achieve this. Ask for backup solutions and disaster recovery plans and IT services from Braintek.
Scheduled Onsite Visits
Houston IT Support Service Package
Our services delivered include highly-trained support technicians arrive at your business office location regularly to do a routine system and security check. As part of our managed IT services in Houston (management services) we do this to proactively identify and resolve any potential problems within your network, and to assure your systems are properly managed and operating at peak performance at all times. The frequency of scheduled visits varies by client but could consist of weekly onsite visits in some cases. The benefits to our customers for these outsourced services provides peace of mind and ongoing strategic guidance when needed. Choose Braintek IT services today!
Business Information Technology Specialists
Small business owners as well as medium sized businesses are constantly in need of IT support expertise for their computer systems. With our managed IT services in Houston you also get unlimited help desk services and assistance from a trusted provider and support specialists. This (included for a low fixed cost) provides for an on-site person with professional knowledge and required skills to provide more options when it comes down to solving computer issues for the customer. Our Help Desk support services is like having an in house managed services IT department at your company. Make Braintek your IT services company and Help Desk Services Partner today! Also serving San Antonio, Austin, Dallas, Forth Worth and beyond.
Cloud Setup Service Provider
Network System Configuration
Network setup is a comprehensive service as part of our managed services package. Braintek, along with our talented support specialists is recognized as one of the top providers in Houston and Montgomery County, so we understand that effective business computer network solutions require understanding your objectives. Our support and management services and internal resources are able to offer strategic guidance, business continuity and risk management to avoid costly downtime. These are the key aspects for all strategic projects - and Braintek is the right IT services company to lead the way.
Cyber Criminals are Working 24/7 to Steal Your Data!Your Employees are Your First Line of Defense - But They're also Your Weakest Link
Cyber criminals and malicious hackers can devastate the bottom line of your company in minutes. Your office employees are your first line of defense of your computer network when it comes to protecting your company from data breaches by cyberthreats. Human error within the office of businesses of every kind is one of the single biggest culprits behind security cyber-attacks against businesses in Houston, TX and elsewhere.
It comes down to someone in your office falling for a phishing scam, clicking an unknown link or downloading a file without realizing that it’s malicious. These are the complex tricks and security issues for many businesses that give access to criminals; access to your IT infrastructure / computer network, and access to your cloud data.
Braintek is your Houston area managed IT services company who provides the best solution to protect your information technology that's residing on your computer network. We offer managed IT support solutions, managed IT solutions, IT services, email security services, and IT support consulting to businesses. Some say Braintek offers the best IT services in Houston. We invite you to come aboard and see for yourself.
Is Your Current IT Support Provider and Outdated Technology Stifling Your Business Growth?
Are you concerned that your business is being stifled by your obsolete technology? Are you feeling like your growth and productivity has plateaued? Is your current managed service provider not living up to your expectations? Are you at the mercy of a total system failure without a cloud back-up plan in place? Is your current IT services plan full of holes?
You know that being the best at what you do isn't the problem - but is your IT keeping you from reaching that next milestone? Deploying a Braintek managed computer network solution with managed support and IT services in Houston, TX to address what ails your business technology can get you back your competitive advantage and help you grow your business again. The importance of IT support service from the best managed service providers can't be overemphasized.
As Your Managed Service Provider, We Make Technology Work For You by Keeping Systems Running and Optimized.
Is downtime killing your bottom line? Are you fed up with technology, unreliable IT support service, and the repeated hourly IT support service fees associated with it? This is common for a lot of companies in Houston, Texas. But your company deserves better. Perhaps it's time to call in the pros.
We'll whip your IT into shape and set you up with regularly schedule onsite support visits - and we won't charge any hidden fees to do it. Schedule a FREE consultation or get free quote today, or call us at (281) 612-7974 You have my personal guarantee that we will provide you with the best service available, or your money back!
3 Easy StepsMake Braintek your managed IT services provider and get the best outsourced IT support, IT consulting, IT solutions, Managed Cloud Services Partner for your company today. Ask for a free quote.
Becoming a Braintek IT Support Customer
Step 1 - Managed IT Services Assessment
Braintek has taken the best practices and solutions from all of our IT management services, as well as from more complex select services provided to our clients over the last 20 years, and put together a comprehensive assessment roadmap for your specific IT infrastructure and security needs.
Our IT services have been proven through sound cybersecurity principles to help you effectively deploy a security and IT infrastructure that any organization can have confidence in. Our IT team will then provide you and your company (including your in house team) the following:
Network Health ReportManaged IT Services
IT Risk ConsultationCybersecurity & Technology
We’ll provide a summary of IT support and specific IT services recommendations for your business on any hardware or software upgrades, IT risk management solutions and any other same level IT strategies to help improve network efficiencies and overall IT health.
This applies to all companies who wish access to Braintek IT management and consulting services - both simple and complex.
Step 2 - Onboarding
Braintek will hold an onboarding meeting with your company to review all the managing information that needs to be collected for you. We recommend sending IT point of contact, key decision makers and anyone else who will work directly with Braintek as they are in charge of getting everything set up.
Step 3 - Implementation
Congratulations! You’ve just taken a large step in protecting your business and reducing risk. These recommended changes will make it harder for hackers to steal data, increase system function efficiency, improve network performance - all the while decreasing exposure.
We know that this is an investment of time and money; but its one that will pay huge dividends for your business, your technology. We can assure you that whatever challenges you encounter along the way, your IT services won't be one of them. We will come alongside you every step of the way. Call us or click the button below.
The Best Time to Prepare Your Business for the Potential Threats of Data Loss, System Breach or Technology Failure is Long Before it Happens.
However, the fact remains that downtime can happen at any time and you need to have a backup and recovery plan in place that your end users and customers will barely notice in the event of degradation or failure of the information technology in use at the time the disaster occurs.
The best way to do this is to hire the right managed IT services provider who will work closely with end users and employees in order to stay on top of data storage and backup needs and to share information about best practices. Braintek has the experts who can provide this top notch guidance and will work alongside your employees to guide them on how to handle internal communication issues with colleagues while systems are being repaired or restored.
Not all end users are trained on what steps they need to take when technology fails or there's a problem with user permissions for access to sensitive files needed for daily operations. Downtime is most costly when employees have to spend time doing tasks that could be done if there was better internal communication with IT support staff, customer service representatives and first line managers. It's more complicated than to just hit enter!
Customer Satisfaction with Fast Response Times.
Overall customer experience suffers when end users are forced to handle customer issues on their own while systems are being repaired or restored after cyberattacks or hardware failures. Sometimes customer service reps don't even know what's wrong because they're not always properly informed about security risks by the IT department in a timely manner. There needs to be clear lines of communication between all three groups for maximum customer satisfaction and fast response times with top notch help desk support.
Braintek provides these services and technology needs to businesses in Houston, Texas, Spring, The Woodlands, Katy and Sugar Land areas so you can get back up and running as quickly as possible whenever unexpected downtime occurs due to problems. Get in touch for a free quote today.
Not in the Spring / Houston, Texas area?
Braintek offers unlimited Help Desk Support to businesses in San Antonio, Austin, Dallas, Forth Worth and beyond. Call us or use our contact form to schedule a free Discovery Call with CEO; Greg Brainard.
Don't Just Take OUR Word For ItRead what other clients are saying about Braintek's IT services
The biggest benefit we’ve experienced as a company working with Braintek is that technology, which can be extremely frustrating, has been made easy to use and it functions properly consistently.
We almost never have an issue and in the rare instance that we do, Braintek as our IT department always has a solution. I like having the on-site visit once a week. Most of the other companies I’ve worked with in the past tended to be a bit more reactive.
With the on-site visits, it helps us to stay ahead of problems, and to discuss potential technology-related solutions for any issues we might have.
I’ve learned in my life that when you are working with any company, that company is a reflection of the leadership provided. I think you provide really good leadership and from there that’s what has helped to build your company. -- Shane A.
American Income Life
Braintek has worked with Star Cinema Grill for several years. They’ve helped us with improving the stability and reliability of the theater computer network infrastructures.
Its great to have Braintek as a partner, support providers and resource to call when we need a resolution to issues. The owner Greg is always willing and available to jump in and help resolve quickly if needed.
Star Cinema Grill
Braintek has been very quick to respond to phone calls, work orders, and issues directed to them though the help desk portal. Every other firm I have worked with has been a "leave a message and wait" type company. Unexpected IT issues can bring small business operations to a complete standstill.
I am much more relaxed about this issue with Braintek's team in my corner. I have a better connection with the Braintek team to reach them in an emergency or for a simple question. I have always said that it is easier to do business with smaller community based organizations. Smaller companies like my own and Braintek are easier to communicate with. You are not just another account number and you don't spend an hour on hold calling a 1-800 number.
If I needed to reach the owner of Braintek to discuss an issue of service or other offerings he would gladly take my call.
Dawson Security Group