Houston IT Support & Managed IT ServicesStop babysitting your tech.
Start running your business.
Braintek gives growing Houston & Dallas–Fort Worth businesses a proactive IT department that helps them grow — real technicians, fast response, and security built in. And when a hurricane or hard freeze shuts Houston down, our team keeps you running.
★★★★★ 4.9 from 356 Google reviews · 20+ years in Houston
Get the IT Buyer's Guide
What every Houston business owner should know before hiring an IT company — the questions to ask and the red flags to avoid.
Get the free guide- Flat monthly pricing — no surprise bills
- ~10-minute response to a real tech
- Security & backup included
Who we are
Houston's managed IT services company since 2002
Braintek is a Houston-based managed IT services and IT support company that runs technology for small and mid-sized businesses — typically 10 to 200 employees — across the Houston metro and Dallas–Fort Worth. Since 2002, we've given growing companies a complete, proactive IT department — monitoring, helpdesk, cybersecurity, backup, and IT strategy — for one predictable monthly fee.
We don't just keep the lights on — we use technology to help your business grow and make money, and we'll help you put AI and automation to work safely. We're also built to keep you running when others can't: our team includes technicians here in Texas and a dedicated group of our own employees outside the Gulf Coast — so when a hurricane or hard freeze shuts Houston down, your support doesn't. When the city goes offline, your business doesn't have to.
We answer fast, prevent problems instead of reacting to them, and we're straight with you — no surprise invoices, and we never hold your data hostage. Many clients have been with us for two decades. Whether you need fully managed IT, co-managed support, or help after a security scare, we tailor the right mix after a short discovery call.
Local & on the ground
Real Technicians, Across Houston & Dallas–Fort Worth
When something needs hands on the hardware, we send a technician who already knows your network — not a stranger reading a ticket for the first time.
Sound familiar?
If your technology is creating more problems than it solves, you're not alone
Braintek fixes the root cause — then turns your technology into something that helps your business grow.
What we do
Everything You Need From One Local IT Partner
From day-to-day support to security, cloud, and AI — one team handles all of it, fully managed or alongside your own people.
Managed IT Services
Your outsourced IT department — monitoring, helpdesk, and strategy for one flat monthly fee.
Learn more →Cybersecurity
Layered protection: MFA, EDR, patching, backup, and awareness training.
Learn more →IT Help Desk
Fast, friendly support from real technicians who know your network — answered in ~10 minutes.
Learn more →Data Backup & Recovery
Documented, tested backups so you recover fast from ransomware or failure.
Learn more →Microsoft 365
Setup, security, and management of your Microsoft cloud.
Learn more →Co-Managed IT
Backup and specialty support that makes your in-house IT team stronger.
Learn more →AI Enablement
Put AI to work safely — the right tools, guardrails, and training to save time and money.
Learn more →Business Automation
Automate the repetitive, manual work that slows your team down.
Learn more →Custom Development
Custom tools, dashboards, portals, and apps built for how you actually work.
Learn more →
Why Braintek
A Different Kind of IT Company
We built Braintek to be the IT partner Houston business owners actually want — responsive, proactive, and straight with you.
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Fast, local support
Real technicians who know your network — clients typically reach a live person in about 10 minutes, with same-day on-site across the Houston metro.
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Security built in
MFA, endpoint detection, patching, backup, and awareness training are part of managed IT — not surprise add-ons.
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On-site when you need it
Scheduled and as-needed on-site visits across Houston and DFW — from a technician who already knows your network.
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Proactive, not reactive
We prevent problems with monitoring and a real IT strategy instead of just reacting when something breaks.
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AI that helps you grow
We help you put AI and automation to work safely — saving time and money instead of leaving you behind.
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Integrity, always
Clear terms, plain English, and we never hold your data or systems hostage. Ever.
Your first 60 days
A Proven Onboarding Roadmap
From the day you sign, here's exactly how we take over your IT — fix what's broken, lock it down, and set up support that just works.
- Day 1
Sign & welcome
You sign your agreement and receive a welcome letter explaining exactly how to reach our support desk. We request your network documentation and lock in the onboarding schedule.
- Week 1
Order equipment & licenses
Based on your agreement, we order any hardware and software licenses your team needs — so nothing holds up the rollout.
- Week 1–2
Onboarding kickoff
Your account manager and onboarding technician meet your staff. We rotate passwords, import documentation, install our monitoring and security tools, and surface hidden risks.
- Weeks 2–6
Projects & fixes
We finish migrations, server setups, and replacements — quoting and scheduling the work, and resolving the urgent issues first so your network runs efficiently.
- Week 6
Your dedicated onsite admin
We assign your permanent onsite network administrator and set a regular visit schedule, sized to the number of devices on your network.
- Day 60
Fully supported & secured
Support is live for your whole team and scheduled visits begin. Monthly security-awareness training and simulated phishing kick off, and your account manager sets recurring reviews.
In their words
Why Houston Businesses Stay With Braintek
We almost never have an issue, and in the rare instance that we do, Braintek always has a solution. Most of the other companies I've worked with in the past tended to be a bit more reactive.
Braintek has been very quick to respond to phone calls, work orders and issues. Every other firm I have worked with has been a "leave a message and wait" type company.
We've been in business with Braintek for more than six years — that says a lot. Their technicians are very knowledgeable, and they've fulfilled our IT needs at one fixed monthly rate.
Industries
Specialized IT for Your Industry
Compliance, uptime, and security tuned to how your business actually works.
CPAs & Financial FTC Safeguards & financial data security 
Healthcare & Medical HIPAA-compliant IT for practices 
Manufacturing Uptime, OT, and CMMC / NIST 800-171 
Construction IT that works in the office and the field 
Oil & Gas / Energy Security and uptime for energy 
Law Firms Confidentiality, deadlines & secure IT 
Professional Services IT for firms that bill by the hour Local coverage
IT Support Across Houston & Dallas–Fort Worth
Two Texas offices, on-site and remote support for businesses throughout both metros.
Trusted in Houston
4.9 Stars From 356 Local Businesses
For 20+ years, Houston companies have trusted Braintek to keep their technology running and their business protected.
About BraintekQuestions
Frequently Asked Questions
What does Braintek do?
Braintek is a Houston-based IT support and managed IT services company. We run technology for small and mid-sized businesses — proactive monitoring, helpdesk, cybersecurity, backup, and IT strategy — so you can focus on running your business.
What is included in managed IT services?
Our managed IT includes proactive monitoring and maintenance, a responsive helpdesk, cybersecurity (MFA, endpoint protection, patching, and security-awareness training), data backup and recovery, vendor management, and ongoing IT strategy — all for one flat monthly fee. We tailor the exact mix to your business after a discovery call.
How fast is your IT support response time?
Clients typically reach a real technician within about 10 minutes. We prioritize fast, effective support so you avoid costly downtime, with after-hours support for urgent issues after 6pm.
How much do managed IT services cost in Houston?
Braintek managed IT is a flat monthly subscription tailored to your business — no per-ticket fees and no hourly billing for covered services. Because every environment is different, we provide a custom quote after a short discovery call so you know exactly what's included.
What is the difference between break/fix and managed IT?
Break/fix means you only call IT after something breaks, and you pay by the hour to fix it — so the provider earns more when things go wrong. Managed IT is a proactive, flat-fee model where we monitor and maintain your systems to prevent problems in the first place, which means less downtime and a partner whose interests are aligned with yours.
How do I switch IT companies without disrupting my business?
We handle the transition for you. During onboarding we document your environment, take over monitoring and security, and fix urgent issues first — typically within the first few weeks — so the switch is smooth and your team keeps working. Most clients are surprised how painless it is.
Do you provide on-site IT support or only remote?
Both. Most issues are resolved remotely in minutes, and when something needs hands on the hardware we dispatch a technician across the Houston metro and Dallas–Fort Worth — and because we manage your environment, they already know your network.
What areas do you serve?
The Houston metro (Houston, Spring, The Woodlands, Cypress, Katy, Sugar Land, Pearland and surrounding cities) and the Dallas–Fort Worth metroplex, with on-site and remote support.
What size businesses do you support?
Small and mid-sized businesses, typically from about 10 to 200 employees, across Houston and Dallas–Fort Worth.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.