Braintek IT Support & Managed IT Services in Houston, TX
Are You Looking for an IT Support Team that is Easy to Get a Hold of, Works with Small and Midsize Businesses in the Greater Houston Area, and Offers a Money-Back Guarantee?
Are Your Employees Working from Home?
With more and more people beginning to work from home due to quarantines and social distancing, we have beefed up our capacity to assist our customers with the installation and configuration of virtual private networks (VPNs) for their businesses. This allows the secure sharing of critical business data across an encrypted connection. Get in touch with us today to schedule installation. We are getting busy, so don't put it off too long.
No Hourly Fees
Gone are the days of not knowing what the computer invoice will be each month. With Braintek’s Flat Rate Month Plan you’ll be able to know your computer budget for the entire year. Got a problem? not a problem; it’s covered.
Unlimited Support
From unlimited remote support, unlimited help desk and unlimited in-shop computer repair services, we do what it takes to earn your confidence. Whether you use our help desk one time or 100 times, your fee stays the same.
Managed Firewall
With the Braintek Managed firewall, we will ensure that your network is protected from external threats and if your Internet goes, this firewall will automatically switch to a secondary LTE connection until the Internet service has been restored.
24/7 Monitoring
No good IT support service is of any value without a solid 24/7 system monitoring and emergency response service in place. We keep a close eye on your network so you don't have to. When emergencies arise, our team is standing by.
Cloud Backups
It’s imperative that you have a comprehensive business data backup and recovery plan in place. We will help you keep your business data safe and secure for easy retrieval. This, and more is included in our flat fee support packages.
Scheduled Onsite Visits
Our highly-trained technicians arrive at your business location regularly to do a routine system check. We identify and resolve any potential problems to assure your systems are operating as intended and at peak performance at all times.
Help Desk Only?
Are you a small business with an on-site IT support person but need the additional expertise of a professional help desk staff to bolster your IT support capabilities? We can help with a complete package at a low fixed cost.
Request a Quote
Get in touch with us today. We can answer any questions you might have. We can also provide a full analysis of your IT infrastructure and make recommendations for improvement. Create a field service work order today.
Is Your Technology Streamlining Your Business or Stifling Your Growth?
Are you concerned that your business is being stifled by your obsolete technology? Are you feeling like your growth and productivity has plateaued? Are you at the mercy of a total system failure without a cloud back-up plan in place? You know that being the best at what you do isn't the problem - but is your IT keeping you from reaching that next milestone? Deploying a Braintek computer network solution to address what ails your business technology can get you back your competitive advantage and help you grow your business again.
We Make Technology Work FOR You
Is downtime killing your bottom line? Are you fed up unreliable technology and the repeated hourly support fees associated with it? Your business deserves better. Perhaps it's time to call in the pros. We'll whip your IT into shape and set you up with regularly schedule onsite support visits - and we won't charge any hidden fees to do it. Schedule a FREE consultation today, or call us at (281) 310-5806.
WHY should you choose Braintek?
When you choose Braintek as your managed IT support partner, you’re selecting a company that not only knows how to deploy the best IT solutions for your particular business or organization, but you’re choosing a company that understands the technology needs of small and midsize businesses. Braintek is more than just a managed IT support company – we’re also a close-knit team of like-minded professionals who are passionate about technology. And not just technology in and of itself – but about how it can transform our customer’s business.
Choose Braintek and together we’ll assure that your IT is aligned with your business objectives. Get started today by giving us a call at (281) 310-5806.
Over 17 years working with small businesses!
We’ve been in business since 2002 working with small businesses in the Houston area. Our owner has been working with IT since 1996.
Get a technician working on your issue within 15 minutes!
We are easy to get a hold of. Get a technician working on your issue within fifteen minutes during business hours and within two hours after hours and weekends. Our average hold time is under 2 minutes! Your staff has several options to reach support: Regular scheduled onsite visits, open a ticket via our convenient IT Support desktop application, call our support hotline, or email us.
30 Day Money Back Guarantee
We do whatever it takes to resolve the issue, if you are unhappy with your technician we will assign a different technician to resolve it and if you are still unhappy, we will refund that months service.
Local Help Desk
We never outsource our team members. We have a local support team of English-speaking skilled technicians that serve on our helpdesk from 7am to 6pm Monday through Friday.
Month to Month Contracts
Our support agreement is month to month. We keep our clients by building long term relationships, providing excellent support, and keeping your network running smoothly. If you’re unsatisfied with our company, we will do everything we can to resolve the issue. If we can’t we will give you that month for free!
A True Flat Monthly Rate
Which covers all your IT support needs: Unlimited Onsite visits, Regular Scheduled Onsite Visits, Unlimited access to the Helpdesk, After Hours and Emergency support, Backup, Anti-Malware/Virus Protection, Anti-Spam, Network Security Training, Managed Firewall and more. Everything we work on is included in our true flat monthly support plan.
Projects are Included
Setting up a new server? Replacing or adding a bunch of equipment? Moving to a new Cloud service? Migrating to Office 365? Any projects that we work on for you are included in our true flat monthly rate. We never charge extra for projects that we work on!
We Schedule Onsite Visits to Your Office
We do this whether you have an issue for us to work on or not. We come onsite regularly to ensure your computers on your network are performing how they should be. We are actively looking for ways to improve your systems as you grow your company. Our regularly scheduled onsite visits help us support you on a pro-active basis.
Quarterly Business Review Meetings
As your business grows, it’s critical to keep you informed on how your network is running. Review access and security. Plan for new growth and projects. Keep equipment up to date. Verify the business is in compliance (if applicable). All to often, this gets ignored and then it’s a major task to rectify issues with the network.
Braintek Helps Us Stay Ahead Of Issues
The biggest benefit we’ve experienced as a company working with Braintek is that technology, which can be extremely frustrating, has been made easy to use and it functions properly consistently.
We almost never have an issue and in the rare instance that we do, Braintek always has a solution. I like having the on-site visit once a week. Most of the other companies I’ve worked with in the past tended to be a bit more reactive.
With the on-site visits, it helps us to stay ahead of problems, and to discuss potential technology-related solutions for any issues we might have.
I’ve learned in my life that when you are working with any company, that company is a reflection of the leadership provided. I think you provide really good leadership and from there that’s what has helped to build your company.
Michael Vasu
American Income Life
Improved Stability and Reliability
Braintek has worked with Star Cinema Grill for several years. They’ve helped us with improving the stability and reliability of the theater network infrastructures.
Its great to have Braintek as a partner and resource to call when we need a resolution to issues. The owner Greg is always willing and available to jump in and help resolve quickly if needed.
Jason Ostrow
Star Cinema Grill
Easy To Work With and Quick To Respond
Braintek has been very quick to respond to phone calls, work orders, and issues directed to them though the help desk portal. Every other firm I have worked with has been a "leave a message and wait" type company. Unexpected IT issues can bring a small business to a complete standstill.
I am much more relaxed about this issue with Braintek's team in my corner. I have a better connection with the Braintek team to reach them in an emergency or for a simple question. I have always said that it is easier to do business with smaller community based organizations. Smaller companies like my own and Braintek are easier to communicate with. You are not just another account number and you don't spend an hour on hold calling a 1-800 number.
If I needed to reach the owner of Braintek to discuss an issue of service or other offerings he would gladly take my call.
Mark Dawson
Dawson Security Group
Specializing in Computer Repair, Remote Helpdesk Support, Wireless Networks for Business, IT Consulting and Managed Cloud Services in the Houston Metro Area, Including Katy, Sugar Land, The Woodlands, Conroe, Clear Lake, Bellaire, The Energy Corridor and the Uptown Houston and Galleria Areas.