IT Help Desk Support ServicesUnlimited IT service desk providing expert supplemental support and troubleshooting for your small or mid-size business or organization.
Answer the Telephone
Carefully Read the Ticket
Clarify the Direction Taken
Know When to Escalate
Schedule Follow Up
Think You’re Immune? Think Again. Small Business Needs Help Desk Support.Even small companies with 20 or fewer networked computers typically experience 50 or more IT issues each and every a month.
Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Suri can’t find the files she saved yesterday, Raul can’t see the network printer — expecting one person to handle them all with efficiency and a smile may be asking a bit too much.
Unlimited SupportWith a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full blown network failure is unlikely because he (or she) meticulously monitors the system.
But if he’s also required to handle lower level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers.
Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels; and take care of any high level issues as they occur so they don’t turn into real problems.
Help Desk Support Without the Hidden Fees.Braintek offers unlimited Helpdesk Only Support Services for a flat monthly rate that’s based on your individual company needs.
That’s right, you get friendly, professional helpdesk support for all of those pop-up computer questions and issues employees have on a daily basis.
Using Braintek’s expert helpdesk professionals to supplement your in-house IT services benefits you and your bottom line by:
- Keeping employees happy and productive
- Enabling quick resolutions to unanticipated desktop issues
- Allowing your IT admin to stop any systemwide downtime before it even begins
At Braintek, we focus on your needs, not our wants. We’ll take the time to carefully identify your company’s specific requirements, discuss the environment with your IT manager, and honor your unique business culture.
Contact us today to learn more about our supplemental Helpdesk Only Support Services.