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IT Help Desk Support Services

Unlimited IT service desk providing expert supplemental support and troubleshooting for your small or mid-size business or organization.
Do you expect your IT administrator to handle daily computer issues as well as maintain your servers and network? If so, you’re not alone. Countless businesses like yours have tried to adopt this strategy in a noble attempt to keep costs down. However, what they have discovered – and what you may not have considered is that you just might be setting your company up for some serious IT downtime that will negatively impact your bottom line. But you can safeguard against this with dedicated help desk support. Braintek Help Desk Support Technicians…

Answer the Telephone

No office real estate required. The entire system resides in the cloud where your files and applications are always accessible.

Carefully Read the Ticket

Files and data are protected with the latest state-of-the-art encryption for ironclad security against unauthorized access.

Clarify the Direction Taken

Work from anywhere, anytime. Access your files and applications from any device with an Internet connection.

Know When to Escalate

Run all programs and business applications as you normally would with a locally installed hardware server configuration.

Take Ownership

Securely store your files for easy access across a wide spectrum of devices. As your needs grow, simply increase storage capacity.

Schedule Follow Up

Pay for only what you need on a monthly or yearly basis. No huge upfront investment typically associated with onsite servers.

Think You’re Immune? Think Again. Small Business Needs Help Desk Support.

Even small companies with 20 or fewer networked computers typically experience 50 or more IT issues each and every a month.

Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Suri can’t find the files she saved yesterday, Raul can’t see the network printer — expecting one person to handle them all with efficiency and a smile may be asking a bit too much.

Unlimited SupportWith a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full blown network failure is unlikely because he (or she) meticulously monitors the system.

But if he’s also required to handle lower level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers.

Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels; and take care of any high level issues as they occur so they don’t turn into real problems.

Help Desk Support Without the Hidden Fees.

Braintek offers unlimited Helpdesk Only Support Services for a flat monthly rate that’s based on your individual company needs.

That’s right, you get friendly, professional helpdesk support for all of those pop-up computer questions and issues employees have on a daily basis.

Using Braintek’s expert helpdesk professionals to supplement your in-house IT services benefits you and your bottom line by:

  • Keeping employees happy and productive
  • Enabling quick resolutions to unanticipated desktop issues
  • Allowing your IT admin to stop any systemwide downtime before it even begins

At Braintek, we focus on your needs, not our wants. We’ll take the time to carefully identify your company’s specific requirements, discuss the environment with your IT manager, and honor your unique business culture.

Contact us today to learn more about our supplemental Helpdesk Only Support Services.

Focus on Your Business and Not Help Desk Support

Get in touch with Braintek today for a free, no-obligation analysis.

Call (281) 984-5921

Contact Us Today

Braintek Help Desk

7am-6pm (CST) Mon - Fri

Sat-Sun: Closed


8am-5pm (CST) Mon - Fri

Sat-Sun: Closed

Small Business Services