“Advancing your Excel Skills”

Easy To Work With and Quick To Respond

Braintek has been very quick to respond to phone calls, work orders, and issues directed to them though the help desk portal. Every other firm I have worked with has been a "leave a message and wait" type company. Unexpected IT issues can bring small business operations to a complete standstill.

I am much more relaxed about this issue with Braintek's team in my corner. I have a better connection with the Braintek team to reach them in an emergency or for a simple question. I have always said that it is easier to do business with smaller community based organizations. Smaller companies like my own and Braintek are easier to communicate with. You are not just another account number and you don't spend an hour on hold calling a 1-800 number.

If I needed to reach the owner of Braintek to discuss an issue of service or other offerings he would gladly take my call.

Braintek As Our IT Department Always Has A Solution

The biggest benefit we’ve experienced as a company working with Braintek is that technology, which can be extremely frustrating, has been made easy to use and it functions properly consistently.

We almost never have an issue and in the rare instance that we do, Braintek as our IT department always has a solution. I like having the on-site visit once a week. Most of the other companies I’ve worked with in the past tended to be a bit more reactive.

With the on-site visits, it helps us to stay ahead of problems, and to discuss potential technology-related solutions for any issues we might have.

I’ve learned in my life that when you are working with any company, that company is a reflection of the leadership provided. I think you provide really good leadership and from there that’s what has helped to build your company.