Services
Managed IT Services for Houston & DFW Businesses
Managed IT means we run your entire technology stack as your outsourced IT department — proactively, for a predictable flat monthly fee. Your team gets fast support, your systems stay secure and up to date, and you get a partner thinking ahead about your technology instead of just reacting when something breaks.
Schedule a Discovery Call
What's Included
- Proactive monitoring of servers, workstations, and network We watch your environment around the clock and catch problems — failing drives, runaway updates, security alerts — before they turn into downtime.
- Automated patching and updates Operating systems and critical software stay current and protected against known vulnerabilities, scheduled so it never interrupts your team.
- Helpdesk for any user issue Real technicians your staff can reach directly — most issues are resolved remotely in minutes, with clients typically reaching a live person in about 10 minutes.
- After-hours support for urgent issues A server going down at 8pm doesn't become a closed-for-business morning — urgent issues after 6pm are covered.
- Cybersecurity protections built in MFA, endpoint detection and response, patching, and tested backups are part of managed IT — not surprise add-ons billed later.
- Vendor management We deal with your internet, line-of-business software, and hardware vendors so your team isn't stuck on hold chasing a fix.
- Strategic IT planning and budgeting Regular planning and a real technology roadmap keep your IT spending predictable and aligned with where your business is going.
- Unlimited remote support No per-ticket fees and no hourly billing for covered support — it's all included in one flat monthly rate.
Why Braintek
Real technicians, not a ticket queue — clients typically reach a live engineer within about 10 minutes. We don't bounce tickets; we solve issues. And because we document your environment, we fix problems faster than a provider seeing it for the first time.
Schedule a Discovery Call
Managed IT from Braintek covers everything it takes to keep your technology running and your business protected — monitoring, patching, helpdesk, cybersecurity, backup, vendor management, and ongoing IT strategy — for one predictable monthly fee. It’s an all-in-one solution built for small and mid-sized businesses across Houston and Dallas–Fort Worth that don’t have (or don’t want to build) a full in-house IT department.
Frequently Asked Questions
How much do Managed IT Services cost?
Braintek's managed IT is a flat monthly subscription tailored to your business — no per-ticket fees and no hourly billing for covered services. Because every environment is different, we provide a custom quote after a short discovery call rather than a one-size-fits-all rate.
Do you require a contract?
We offer one-year and three-year agreements, and we recommend the three-year for most clients — a longer commitment lets us plan proactively and keep your pricing stable. We walk you through the terms up front, and if you ever move on, everything is documented and handed back to you. We never hold your data or systems hostage.
What's the difference between Managed IT and Co-Managed IT?
Managed IT means we run your entire technology stack as your outsourced IT department. Co-Managed IT means we work alongside your existing in-house IT person or team — covering the gaps, after-hours load, and specialized security work they don't have time for.
What size businesses do you support?
We specialize in small and mid-sized businesses, typically from about 10 to 200 employees, across the Houston and Dallas–Fort Worth metros.
Is cybersecurity included, or is it an add-on?
Core cybersecurity protections — endpoint security, patching, monitoring, and backup — are built into our managed IT services, not billed as surprise extras. For regulated industries we layer on compliance-grade controls like advanced threat detection and security awareness training.
How do you transition us from our current IT provider?
Switching is easier than most owners expect. During onboarding we document your environment, fix the urgent issues first, and coordinate the handoff so nothing breaks — most clients are fully transitioned within the first few weeks with no disruption to your team.
Do you offer after-hours or emergency support?
Yes. We provide after-hours support for urgent issues after 6pm, so a server going down in the evening doesn't become a closed-for-business morning. Our clients typically reach a real technician within about 10 minutes.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.