Services
Managed IT Support Services for Houston & DFW Businesses
Managed IT support services combine everything a business needs from an IT department, monitoring, helpdesk, cybersecurity, backup, and strategy, into one flat monthly fee instead of hourly repair bills. Braintek runs technology for Houston and Dallas–Fort Worth businesses with calls answered in about 60 seconds and emailed tickets answered in about two hours, priced at $150 to $250 per device per month so your IT costs stay predictable.
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What's Included
- Proactive monitoring of servers, workstations, and network We watch your environment around the clock and catch problems — failing drives, runaway updates, security alerts — before they turn into downtime.
- Automated patching and updates Operating systems and critical software stay current and protected against known vulnerabilities, scheduled so it never interrupts your team.
- Helpdesk for any user issue Real technicians your staff can reach directly — calls answered in about 60 seconds, and most issues resolved remotely in minutes.
- After-hours support for urgent issues A server going down at 8pm doesn't become a closed-for-business morning — urgent issues after 6pm are covered.
- Cybersecurity protections built in MFA, endpoint detection and response, patching, and tested backups are part of managed IT — not surprise add-ons billed later.
- Vendor management We deal with your internet, line-of-business software, and hardware vendors so your team isn't stuck on hold chasing a fix.
- Strategic IT planning and budgeting Regular planning and a real technology roadmap keep your IT spending predictable and aligned with where your business is going.
- Unlimited remote support No per-ticket fees and no hourly billing for covered support — it's all included in one flat monthly rate.
Why Braintek
Real technicians, not a ticket queue — calls are answered in about 60 seconds and the technician who answers owns your issue until it's solved. We don't bounce tickets; we solve issues. And because we document your environment, we fix problems faster than a provider seeing it for the first time.
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Managed IT from Braintek covers everything it takes to keep your technology running and your business protected — monitoring, patching, helpdesk services, cybersecurity, data backup and recovery, vendor management, and ongoing IT strategy — for one predictable monthly fee. It’s an all-in-one solution built for small and mid-sized businesses across Houston and Dallas–Fort Worth that don’t have (or don’t want to build) a full in-house IT department.
Braintek has delivered the managed IT services Houston businesses depend on since 2002, dispatching from our Spring headquarters across the metro, and we bring the same model to the metroplex from our Fort Worth office. If you are comparing managed IT services in Houston or DFW, the difference to look for is incentive: as a managed service provider we earn our fee by preventing downtime, not by billing hourly to repair it.
How much do managed IT support services cost?
Braintek prices managed IT per device and per mailbox rather than by headcount: $150 to $250 per device per month plus $15 to $35 per mailbox, with Microsoft licensing billed separately. The lower end covers helpdesk, monitoring, patching, and endpoint protection; the upper end adds comprehensive security management and proactive planning. Full structure is on the pricing page, and our worked cost examples for construction and manufacturing companies show what real device counts translate to per month.
How fast is managed IT support when something breaks?
Response time is where managed IT support providers actually differ, and it’s worth normalizing before comparing prices: calls to Braintek are answered by a technician in about 60 seconds, urgent issues are being worked within minutes, and emailed tickets get a human response in about two hours. Our guide to how fast an IT company should respond lays out the benchmarks and the questions that expose providers whose SLA measures an auto-reply instead of a human.
If you run a smaller office, our small business IT support in Houston page covers what managed IT looks like at 10 to 50 employees — the pricing model, what’s included, and why small businesses are the most common target for the attacks we defend against.
Managed IT by city: Houston, Dallas, and Fort Worth.
Frequently Asked Questions
How much do managed IT support services cost?
Braintek's packages run $150 to $250 per device per month plus $15 to $35 per mailbox per month, with Microsoft licensing billed separately. There are no per-ticket fees and no hourly billing for covered services. The exact rate depends on service level; a short discovery call turns your device and mailbox counts into a flat monthly number.
Do you require a contract?
We offer one-year and three-year agreements, and we recommend the three-year for most clients — a longer commitment lets us plan proactively and keep your pricing stable. We walk you through the terms up front, and if you ever move on, everything is documented and handed back to you. We never hold your data or systems hostage.
What's the difference between Managed IT and Co-Managed IT?
Managed IT means we run your entire technology stack as your outsourced IT department. Co-Managed IT means we work alongside your existing in-house IT person or team — covering the gaps, after-hours load, and specialized security work they don't have time for.
What size businesses do you support?
We specialize in small and mid-sized businesses, typically from about 10 to 200 employees, across the Houston and Dallas–Fort Worth metros.
Is cybersecurity included, or is it an add-on?
Core cybersecurity protections — endpoint security, patching, monitoring, and backup — are built into our managed IT services, not billed as surprise extras. For regulated industries we layer on compliance-grade controls like advanced threat detection and security awareness training.
How do you transition us from our current IT provider?
Switching is easier than most owners expect. During onboarding we document your environment, fix the urgent issues first, and coordinate the handoff so nothing breaks — most clients are fully transitioned within the first few weeks with no disruption to your team.
Do you offer after-hours or emergency support?
Yes. We provide after-hours support for urgent issues after 6pm, so a server going down in the evening doesn't become a closed-for-business morning. During business hours, calls are answered by a real technician in about 60 seconds.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.