Our promise to you
Your "Thrilled Today" Or You Don't Pay
A 100% money-back guarantee on our managed IT services — no fine print, no fighting for it.
100% Money-Back Guarantee
If you are ever dissatisfied with any service for ANY reason, call and let us know. We will work with you to correct or repeat the service at no additional charge, or arrange for another technician to repeat the service at no additional charge.
If this still does not resolve the issue to your complete satisfaction, we will refund that month of service.
A 90-Day Risk-Free Start
Signing a multi-year agreement shouldn't feel like a leap of faith. For the first 90 days of any new agreement, you may cancel for any reason with written notice — no termination fees, no penalties. We'll hand off your documentation and help your next provider get up to speed.
Why we can offer this
- We're proactive, not reactive — most problems get caught by monitoring before you ever notice them.
- Real technicians answer fast, so small issues get fixed before they become expensive ones.
- Clear terms, plain English — we never hold your data or systems hostage. Ever.
Greg Brainerd
Founder, Braintek
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.