Can you check HOU-LT-042? Rachel says Outlook freezes whenever she opens an attachment.
AI operations for MSPs
An AI operator your technicians can talk to.
Braintek can build a private chat interface that investigates requests, runs approved endpoint checks, opens remote sessions, and helps with repeatable support work using the systems your MSP already has.
AI OperatorEndpoint support
Today, 9:14 AM
I found the ticket and matched HOU-LT-042 in the endpoint system. I'm running approved, read-only PowerShell discovery for uptime, disk space, resource pressure, network state, and recent Outlook errors.
PowerShell discovery completed on HOU-LT-042
The laptop is online and system health looks normal. Outlook has stopped responding three times today, while disk and network checks are healthy.
- Disk free
- 41%
- Network checks
- Healthy
- Outlook hangs today
- 3
I can connect to the client machine to inspect Outlook in Rachel's active session. I won't connect until you approve it.
Remote connection to HOU-LT-042 Approved
You approved connection to HOU-LT-042
Approved. I'm opening the remote session now. I'll inspect the active desktop and report back before making any changes.
Message AI Operator ↑
From request to action
Useful before it ever opens a remote session.
The operator starts with the least disruptive path, gathers evidence, and keeps the technician in control when work needs to move onto a client machine.
- 01Investigate first
Run approved, read-only PowerShell discovery for system health, resource pressure, event history, network state, and other known checks.
- 02Ask before access
Present the findings in chat and request approval before connecting to a client endpoint or entering an active user session.
- 03Work and report back
Carry out the approved support steps through your existing tools, then return the result, evidence, and anything that still needs a technician.
Not a generic chatbot
Built around how your MSP already works.
Braintek maps the operator to the systems, client boundaries, and repeatable procedures your service desk already relies on. The goal is a useful teammate inside your operation, not another disconnected AI window.
- Your systems
- PSA, RMM and endpoint tools, documentation, and existing automation.
- Your rules
- Allowed discovery scripts, client access boundaries, approvals, and technician-only decisions.
- Your record
- Requests, findings, approvals, actions, and outcomes kept together for review.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.