Services
IT Outsourcing for Dallas Businesses
Dallas businesses outsource IT to Braintek to get a full IT department — helpdesk, network support, cybersecurity, and planning — for a flat monthly rate that costs less than one IT salary.
Schedule a Discovery CallWhat's Included
- Full helpdesk for your Dallas team Every employee gets one number to call when something breaks. A real technician answers, fixes, and follows up, including urgent issues after hours.
- Network support and monitoring We manage your firewalls, switches, Wi-Fi, and servers, and monitoring catches problems before they take the office down.
- Cybersecurity built in, not bolted on MFA, endpoint protection, email filtering, patching, and backups are part of the service, not an upsell after an incident.
- On-site support across the metroplex Most issues resolve remotely in minutes. When hands are needed, a DFW-based engineer handles on-site visits across Dallas-Fort Worth.
- Vendor management We deal with your internet provider, phone vendor, printer company, and software vendors, so your staff never plays middleman.
- IT strategy and budgeting Quarterly reviews, hardware lifecycle planning, and a technology roadmap, so IT spend is planned instead of a surprise.
Why Braintek
Braintek has been the outsourced IT department for Texas small and mid-sized businesses since 2002, and supports Dallas companies with the same flat per-device, per-mailbox pricing and the same engineers who answer the phone in under a minute. No offshore call centers, no ticket black holes.
Schedule a Discovery CallWhen a Dallas business outgrows “the person who’s good with computers,” the two paths are hiring in-house IT or outsourcing to a provider. A single hire costs a salary plus benefits, works one shift, and can’t be an expert in networking, cloud, and cybersecurity at once. IT outsourcing gives you an entire team for less than that one salary.
Braintek becomes your IT department. Your Dallas employees call our helpdesk when anything breaks and reach a real technician in under a minute on average. We monitor and maintain your network, servers, and workstations so most problems are fixed before anyone notices. Security, MFA, endpoint protection, patching, backups, and email filtering, is built into the service rather than sold separately. And a vCIO plans your technology budget and roadmap the way an in-house IT director would.
What do outsourced IT services in Dallas cost?
Braintek prices IT outsourcing flat: $150 to $250 per device per month plus $15 to $35 per mailbox, with the rate set by service level. There are no per-ticket fees and no hourly billing for covered support, so your team calls when something’s wrong instead of rationing tickets. Compare that to a Dallas IT generalist at $75,000 to $100,000 a year plus benefits, who still leaves nights, vacations, and specialty skills uncovered. Full structure is on our pricing page and our managed IT services cost guide.
How outsourced IT support works across the metroplex
Most support is remote by design, because remote is faster: the majority of tickets are resolved in minutes without anyone driving anywhere. When work genuinely needs hands on hardware, a DFW-based engineer handles on-site visits across Dallas, Fort Worth, and the suburbs, arriving with your environment already documented. Businesses with offices in both metros get one provider, one contract, and one helpdesk across Dallas and Houston.
Have an internal IT person you want to keep? See co-managed IT services in Dallas. Want everything an outsourced IT department includes? Start with managed IT services in Dallas, or compare notes on our Dallas-Fort Worth IT support page.
Frequently Asked Questions
What does IT outsourcing cost in Dallas?
Braintek prices per device and per mailbox: $150 to $250 per device per month plus $15 to $35 per mailbox. For most Dallas businesses of 10 to 200 employees, that's a third to half the cost of one full-time IT hire, and it covers an entire team with senior engineers.
Do you have people in the Dallas-Fort Worth area?
Yes. A DFW-based engineer handles regular on-site visits across the metroplex, backed by our full helpdesk and engineering team. Most support is delivered remotely within minutes, which is faster than waiting on any drive across Dallas.
Can you take over from our current Dallas IT provider without downtime?
Yes. We run a structured onboarding that documents your environment, transfers credentials, and takes over monitoring before the old provider steps away, so there's no coverage gap.
We have an internal IT person. Can we outsource around them?
Absolutely — that's co-managed IT, one of our most common DFW engagements. Your in-house person keeps what they do best and we cover after-hours, security, escalation, and overflow.
Is outsourced IT support a fit for a Dallas small business?
It's usually the best fit. A 10 to 50 person company has the same security and uptime needs as a larger firm but can't justify a full-time IT salary. Outsourcing delivers enterprise-grade coverage at a fraction of the cost.
What's the difference between IT outsourcing and managed IT services?
In practice they're the same model: a provider takes ongoing responsibility for your technology for a flat monthly rate. Managed IT services is the industry term; IT outsourcing describes what it does for your org chart.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.