Construction companies running Jonas need an IT provider that can support the entire environment around the software: workstations, servers, the SQL database, Microsoft 365, backups, remote access, identity security, and jobsite connectivity, then coordinate with Jonas support when the issue is specific to the application.
Braintek supports construction businesses with 10 to 50 employees through fully managed IT and 100 to 1,500 employees through co-managed IT, with staff in Houston, Dallas–Fort Worth, and the Philippines. Phone calls are typically answered within about 60 seconds; emailed tickets typically get a response within about two hours. See our construction industry page for the bigger picture.
Step 1: Confirm which parts of the Jonas environment need support
A useful checklist for any provider you’re evaluating:
- Jonas application itself
- Server or cloud environment it runs on
- SQL database behind it
- Workstations and remote access for office and field users
- Backups, security, and Microsoft 365
Be clear up front about which responsibilities belong to your IT provider and which stay with Jonas’s own support team. The split should be documented, not assumed.
Step 2: Evaluate the server, SQL, and cloud infrastructure
Jonas performance issues (slow logins, slow report generation, unreliable remote sessions) are usually an infrastructure problem, not a software bug. A proper review looks at:
- Processor, memory, and storage on the hosting server
- SQL database size and performance
- Remote session reliability for office and field users
- Internet connection quality and monitoring
- Growth headroom for the next 12 to 36 months
This also means comparing on premises hosting, Microsoft Azure hosting, and hybrid setups against what your Jonas environment actually needs. The right answer depends on user count, database size, and how many people need reliable remote access.
Step 3: Secure Jonas access for office, remote, and jobsite teams
A five part access framework: identity, devices, connections, permissions, and monitoring. In practice that means Microsoft Entra ID, multifactor authentication, managed laptops and desktops, VPN or remote desktop access, role based permissions, and login monitoring, so a former employee or an unmanaged device isn’t still sitting in your Jonas environment months later. This overlaps heavily with our cybersecurity services for construction firms.
Step 4: Protect Jonas and SQL data with a tested backup plan
Jonas application data and the SQL database behind it need the same backup and recovery discipline as anything else critical to the business: a defined backup frequency, a retention period, an off site or isolated copy, and periodic recovery testing, not just “backups are running.” Ask any provider when they last tested a real restore, not just when the last backup completed.
Step 5: Coordinate support between your IT provider and Jonas
A clear escalation process matters more than any single technical fix: document the issue, determine whether it’s software, database, server, network, or user configuration related, collect logs, coordinate with Jonas support when needed, then test and document the resolution. That process is what keeps a “Jonas won’t open” ticket from bouncing between two vendors for a week.
What this costs
Braintek’s construction IT pricing runs $150 to $250 per device per month plus $15 to $35 per mailbox per month, with Microsoft licensing billed separately. See the full breakdown in how much managed IT costs for a construction company. Servers, SQL hosting, and jobsite requirements are what move the number within that range for a Jonas environment specifically.
Also pulling data out of Jonas for reporting or invoice processing? See how construction companies automate RFIs, change orders, and invoices with AI.