Services
Outsourced IT Support for Houston & DFW Businesses
Hiring, training, and retaining an in-house IT team is expensive, and a single IT hire still leaves gaps in coverage and expertise. Outsourcing IT to Braintek gives your Houston or Dallas–Fort Worth business a full IT department — helpdesk, network support, cybersecurity, and strategic planning — for a predictable monthly rate that costs less than one salary.
Schedule a Discovery Call
What's Included
- Full helpdesk for your whole team Every employee gets a place to call when something breaks. We answer, fix, and follow up, including urgent issues after 6pm.
- Outsourced network support and monitoring We manage your firewalls, switches, Wi-Fi, and servers, and our monitoring catches problems before they take the office down.
- Cybersecurity built in, not bolted on MFA, endpoint protection, email filtering, patching, and backups are part of the service, not an upsell after an incident.
- Onsite support when remote isn't enough Most issues resolve remotely in minutes. When hands are needed, we dispatch an engineer to your Houston or DFW office.
- Vendor management We deal with your internet provider, phone vendor, printer company, and software vendors, so your staff never plays middleman.
- IT strategy and budgeting Quarterly reviews, hardware lifecycle planning, and a technology roadmap, so IT spend is planned instead of a surprise.
Why Braintek
Since 2002 Braintek has been the outsourced IT department for small and mid-sized businesses across Houston and Dallas–Fort Worth. Flat per-device and per-mailbox pricing means no surprise invoices, and our engineers answer the phone — no offshore call centers, no ticket black holes.
Schedule a Discovery Call
When a growing business hits the point where “the person who’s good with computers” can’t keep up, there are two paths: hire an IT employee, or outsource IT to a provider. A single hire costs a salary plus benefits, works one shift, takes vacations, and can’t be an expert in networking, cloud, and cybersecurity all at once. Outsourced IT support gives you an entire team for less.
Braintek becomes your IT department. Your employees call our Houston-based helpdesk when anything breaks. We monitor and maintain your network, servers, and workstations so most problems are fixed before anyone notices. Security — MFA, endpoint protection, patching, backups, and email filtering — is built into the service. And you get a dedicated point of contact who plans your technology budget and roadmap like an in-house IT director would.
We’ve provided outsourced IT and network support to Houston businesses since 2002, and today we support companies from 10 to 200 employees across the Houston metro and Dallas–Fort Worth. Pricing is flat, per device and per mailbox, so the invoice is predictable and there’s never a meter running when you call for help.
Frequently Asked Questions
What is outsourced IT support?
Outsourced IT support means an external company handles some or all of your technology — helpdesk, network support, security, and planning — instead of in-house staff. For most Houston small businesses it delivers broader expertise and better coverage than a single IT hire, at a lower cost.
How much does outsourced IT cost in Houston?
Braintek prices per device and per mailbox, so the cost scales with your actual footprint. For most businesses of 10 to 200 employees, full outsourced IT costs significantly less than one full-time IT salary.
Can you replace our current IT provider without downtime?
Yes. We run a structured onboarding that documents your environment, transfers credentials, and takes over monitoring before the old provider steps away, so there's no gap in coverage.
We have one IT person. Can we outsource around them?
Absolutely — that's co-managed IT. Your in-house person keeps what they do best and we cover the rest, from after-hours support to security and projects.
Do you support both Houston and Dallas–Fort Worth?
Yes. We support offices across the Houston metro and DFW with the same team, tools, and flat pricing, including businesses with locations in both markets.
What's the difference between outsourced IT and managed IT services?
In practice they're the same model — a provider takes ongoing responsibility for your technology for a flat monthly rate. "Managed IT services" is the industry term; "outsourced IT" describes what it does for you.
Ready for IT that just works?
Book a no-pressure discovery call. We'll review your setup and show you exactly where you stand.